Freshdesk vs Intercom

Side-by-side feature comparison to help you choose the right tool

Freshdesk Freshdesk
vs
Intercom Intercom
Freshdesk
4.7
Intercom
4.8
Overview
Category Live Chat & Messaging Live Chat & Messaging
Overall Rating 4.7 4.8 Best
Reviews 2,600 reviews 129 reviews
Pricing
Starting Price Contact Sales $74/mo
Pricing Model Paid Paid
Free Plan
Free Trial 14 days
Rating Breakdown
Ease of Use 4.8 3.9
Features 4.1 3.8
Value for Money 4.6 3.7
Customer Support 4.4 5.0
Features
API Access
Mobile App
Company Info
Company Freshdesk Intercom
Founded - 2011
Headquarters - San Francisco, CA
Best For ["smb","mid market","enterprise"] Startup, Smb, Mid market, Enterprise

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Freshdesk

Freshdesk

★ 4.7

Customer support software

Intercom

Intercom

★ 4.8

Customer messaging platform