Intercom vs Zendesk

Side-by-side feature comparison to help you choose the right tool

Intercom Intercom
vs
Zendesk Zendesk
Intercom
4.8
Zendesk
4.1
Overview
Category Live Chat & Messaging Live Chat & Messaging
Overall Rating 4.8 Best 4.1
Reviews 129 reviews 2,637 reviews
Pricing
Starting Price $74/mo Contact Sales
Pricing Model Paid Paid
Free Plan
Free Trial 14 days
Rating Breakdown
Ease of Use 3.9 4.6
Features 3.8 4.6
Value for Money 3.7 4.5
Customer Support 5.0 4.4
Features
API Access
Mobile App
Company Info
Company Intercom Zendesk
Founded 2011 -
Headquarters San Francisco, CA -
Best For Startup, Smb, Mid market, Enterprise ["smb","mid market","enterprise"]

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Intercom

Intercom

4.8

Customer messaging platform

Zendesk

Zendesk

4.1

Customer service platform